HELP & CONTACT > Collection FAQ's

Welcome to our Help & Contact centre. See our most frequently asked questions below:

  • What do I need to bring on collection?
  • What are the minimum requirements to rent a vehicle?
  • I need to cancel, what should I do?
  • Who pays the Congestion Charge?
  • What are your opening hours?
  • I’m going to return the vehicle late, what should I do?


If you cannot find your question answered here, then please contact us directly by e-mail or by giving us a call on: 0207 722 1585.

We’ve divided the most frequently asked questions into 5 sections to make it easier for you. Please select from the menu on the left to see our most frequently asked questions.

Collection FAQ's

Please remember to bring the following items with you:

Current Original Driving Licence

Issued at least 370 days prior to rental. We also accept licences issued abroad, provided they are in English, French or Spanish.

Credit / Debit Card
Proof of Address ID

We require sight of an ORIGINAL identification. i.e. NHS, Utility, Government or Local Govt department.

National Insurance Number

UK Licence holders must bring their N.I number which is used to download and check licence details from the DVLA. We recommend you call us prior to collection to advise your N.I number which will greatly speed up the collection process.

N.B. Customers driving on a current non-UK licence are exempt from this requirement.

Important Note

Failure to provide any of the above may result in a cancellation where 1 days rental will be charged.

There is a £350.00 damage pre-payment which is payable on the collection of the vehicle.

We prepare all of your paperwork prior to you arriving to our office. All you have to do it sign the rental agreement, walk around the vehicle and check for damage then drive. We have one of the most effecient van collection procedures in North London.